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Return Policy

7 DAYS RETURN OR EXCHANGE

For U.A.E orders, we have a free return or exchange policy on any unused product within 7 days from the day you receive the product. However, if the products are not damaged or defected, the cost of returning the products will be on the customer. 

For international orders, we have a 30 days return policy on unused products. However, if the products are not damaged or defected, the cost of returning the products will be on the customer. Currently, we do not have an exchange option for international orders.

WAYS TO RETURN OR EXCHANGE

  1. Login to your customer account
  2. Select the order you want to return 
  3. Send a return request
  4. Upon checking, your request will be either approved or declined. 
  5. If approved, you will receive an approval email and we will contact you for further instructions.

OR

Simply drop us an email on damanhoortrdg@gmail.com, call us on +971 (04) 2266349 or WhatsApp us on +971 564660875

REFUND

Once we receive and inspect your returned item(s), and upon approval, you will be refunded on your original payment method. Please allow some time for the refund to get reflected on your bank or credit card statement. Also please note that weekends, and public holidays will effect how fast the refund will get processed.

DAMAGES AND ISSUES

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Products that have been used and / or it has been longer than 7 days from the day of receiving the order, cannot be returned. 

Products that are not in their original form and packaging cannot be returned.

Shipping fees will not be refunded.

EXCHANGES

For U.A.E orders, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Currently we do not have an exchange option for international orders. 


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